> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bloom.diy/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Bloom and connect with the team.

We're here to help you build great apps. Whether you're stuck on a feature, found a bug, or have questions about how Bloom works, there are several ways to get support.

## Get Help

<CardGroup cols={2}>
  <Card title="Chat with Us" icon="intercom">
    Click the chat icon in the bottom corner of this page to start a conversation with the Bloom team directly. This is the best way to get help with account-specific issues.
  </Card>

  <Card title="Discord Community" icon="discord" href="https://discord.com/invite/ZC3zgARtUY">
    Join thousands of Bloom users to ask questions, share what you're building, and get help from the community.
  </Card>
</CardGroup>

## Documentation

Before reaching out, check if your question is already answered:

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/faq">
    Answers to the most common questions about Bloom.
  </Card>

  <Card title="Best Practices" icon="star" href="/best-practices">
    Tips for building better apps with Bloom.
  </Card>

  <Card title="Prompting Guide" icon="sparkles" href="/prompting-best-practices">
    Learn how to write effective prompts using the D.N.A. framework.
  </Card>

  <Card title="Glossary" icon="book" href="/glossary">
    Definitions of key terms and concepts.
  </Card>
</CardGroup>

## Report a Bug

If you've found a bug in Bloom, we want to know. When reporting, please include:

1. **What you were trying to do** — Describe the action you were taking
2. **What you expected** — What should have happened
3. **What actually happened** — What went wrong, including any error messages
4. **Steps to reproduce** — How can we see the same issue
5. **Screenshots or recordings** — Visual evidence helps us diagnose faster

<CardGroup cols={2}>
  <Card title="Report via Chat" icon="intercom">
    Use the chat icon in the bottom right corner to report bugs directly to the team.
  </Card>

  <Card title="Report on Discord" icon="discord" href="https://discord.com/invite/ZC3zgARtUY">
    Post bug reports in the #bugs channel on Discord.
  </Card>
</CardGroup>

## Feature Requests and Feedback

Have an idea for improving Bloom? We'd love to hear it. Submit your feedback and feature requests on our dedicated feedback board:

<CardGroup cols={2}>
  <Card title="Submit Feedback" icon="comment" href="https://feedback.bloom.diy/">
    Share feature requests, report issues, and vote on ideas from other users.
  </Card>

  <Card title="View Roadmap" icon="map" href="https://feedback.bloom.diy/roadmap">
    See what's planned and in progress for Bloom.
  </Card>
</CardGroup>

When suggesting a feature, it helps to explain:

* What problem you're trying to solve
* How you currently work around it (if applicable)
* What your ideal solution would look like

## Account and Billing

For questions about your account, subscription, or billing:

<AccordionGroup>
  <Accordion title="How do I upgrade my plan?">
    Visit [Pricing & Credits](/pricing-and-credits) to see available options. You can upgrade directly from your Bloom dashboard under account settings.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    You can cancel your subscription from your account settings in the Bloom dashboard. You'll retain access to your plan features until the end of your billing period.
  </Accordion>

  <Accordion title="I was charged incorrectly">
    Contact us through Discord or the in-app chat (Intercom) with your account email and details about the charge. We'll resolve billing issues as quickly as possible.
  </Accordion>

  <Accordion title="How do I delete my account?">
    Contact support through Discord or the in-app chat to request account deletion. We'll confirm the request and process it within a few business days.
  </Accordion>
</AccordionGroup>

## Live Chat Support

Bloom has built-in support chat powered by Intercom, available both here in the docs and in the Bloom dashboard. Click the chat icon in the bottom right corner of any page to start a conversation with our team.

<Info>
  Live chat is the best way to get help with account-specific issues, as we can see your project context and provide more targeted assistance.
</Info>

## Follow Us

Stay updated on new features, tips, and announcements:

<CardGroup cols={2}>
  <Card title="X (Twitter)" icon="x-twitter" href="https://x.com/CreateWithBloom">
    Follow for updates and tips
  </Card>

  <Card title="LinkedIn" icon="linkedin" href="https://www.linkedin.com/company/bloomlabs-inc/">
    Company news and updates
  </Card>
</CardGroup>

***

## Response Times

| Channel           | Typical Response                     |
| ----------------- | ------------------------------------ |
| Discord community | Minutes to hours (community members) |
| Discord #bugs     | Within 24 hours (team)               |
| In-app chat       | Within 24 hours                      |
| Feature requests  | Reviewed weekly                      |

<Tip>
  **Pro users get priority support.** If you're on a Pro plan, your support requests are prioritized and you'll receive faster responses from the Bloom team.
</Tip>

<Note>
  Response times may vary based on volume and complexity. For urgent production issues, the in-app chat is the fastest way to reach the team directly.
</Note>