Get Help
Chat with Us
Click the chat icon in the bottom corner of this page to start a conversation with the Bloom team directly. This is the best way to get help with account-specific issues.
Discord Community
Join thousands of Bloom users to ask questions, share what you’re building, and get help from the community.
Documentation
Before reaching out, check if your question is already answered:FAQ
Answers to the most common questions about Bloom.
Best Practices
Tips for building better apps with Bloom.
Prompting Guide
Learn how to write effective prompts using the D.N.A. framework.
Glossary
Definitions of key terms and concepts.
Report a Bug
If you’ve found a bug in Bloom, we want to know. When reporting, please include:- What you were trying to do — Describe the action you were taking
- What you expected — What should have happened
- What actually happened — What went wrong, including any error messages
- Steps to reproduce — How can we see the same issue
- Screenshots or recordings — Visual evidence helps us diagnose faster
Report via Chat
Use the chat icon in the bottom right corner to report bugs directly to the team.
Report on Discord
Post bug reports in the #bugs channel on Discord.
Feature Requests and Feedback
Have an idea for improving Bloom? We’d love to hear it. Submit your feedback and feature requests on our dedicated feedback board:Submit Feedback
Share feature requests, report issues, and vote on ideas from other users.
View Roadmap
See what’s planned and in progress for Bloom.
- What problem you’re trying to solve
- How you currently work around it (if applicable)
- What your ideal solution would look like
Account and Billing
For questions about your account, subscription, or billing:How do I upgrade my plan?
How do I upgrade my plan?
Visit Pricing & Credits to see available options. You can upgrade directly from your Bloom dashboard under account settings.
How do I cancel my subscription?
How do I cancel my subscription?
You can cancel your subscription from your account settings in the Bloom dashboard. You’ll retain access to your plan features until the end of your billing period.
I was charged incorrectly
I was charged incorrectly
Contact us through Discord or the in-app chat (Intercom) with your account email and details about the charge. We’ll resolve billing issues as quickly as possible.
How do I delete my account?
How do I delete my account?
Contact support through Discord or the in-app chat to request account deletion. We’ll confirm the request and process it within a few business days.
Live Chat Support
Bloom has built-in support chat powered by Intercom, available both here in the docs and in the Bloom dashboard. Click the chat icon in the bottom right corner of any page to start a conversation with our team.Live chat is the best way to get help with account-specific issues, as we can see your project context and provide more targeted assistance.
Follow Us
Stay updated on new features, tips, and announcements:Response Times
| Channel | Typical Response |
|---|---|
| Discord community | Minutes to hours (community members) |
| Discord #bugs | Within 24 hours (team) |
| In-app chat | Within 24 hours |
| Feature requests | Reviewed weekly |
Response times may vary based on volume and complexity. For urgent production issues, the in-app chat is the fastest way to reach the team directly.