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We’re here to help you build great apps. Whether you’re stuck on a feature, found a bug, or have questions about how Bloom works, there are several ways to get support.

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Get Help

Chat with Us

Click the chat icon in the bottom corner of this page to start a conversation with the Bloom team directly. This is the best way to get help with account-specific issues.

Discord Community

Join thousands of Bloom users to ask questions, share what you’re building, and get help from the community.

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Documentation

Before reaching out, check if your question is already answered:

FAQ

Answers to the most common questions about Bloom.

Best Practices

Tips for building better apps with Bloom.

Prompting Guide

Learn how to write effective prompts using the D.N.A. framework.

Glossary

Definitions of key terms and concepts.

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Report a Bug

If you’ve found a bug in Bloom, we want to know. When reporting, please include:
  1. What you were trying to do — Describe the action you were taking
  2. What you expected — What should have happened
  3. What actually happened — What went wrong, including any error messages
  4. Steps to reproduce — How can we see the same issue
  5. Screenshots or recordings — Visual evidence helps us diagnose faster

Report via Chat

Use the chat icon in the bottom right corner to report bugs directly to the team.

Report on Discord

Post bug reports in the #bugs channel on Discord.

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Feature Requests and Feedback

Have an idea for improving Bloom? We’d love to hear it. Submit your feedback and feature requests on our dedicated feedback board:

Submit Feedback

Share feature requests, report issues, and vote on ideas from other users.

View Roadmap

See what’s planned and in progress for Bloom.
When suggesting a feature, it helps to explain:
  • What problem you’re trying to solve
  • How you currently work around it (if applicable)
  • What your ideal solution would look like

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Account and Billing

For questions about your account, subscription, or billing:
Visit Pricing & Credits to see available options. You can upgrade directly from your Bloom dashboard under account settings.
You can cancel your subscription from your account settings in the Bloom dashboard. You’ll retain access to your plan features until the end of your billing period.
Contact us through the in-app chat with your account email and the affected request. Credit disputes and platform-failure goodwill adjustments require manual ledger review. Ask for a human agent if Fin’s answer does not resolve the issue.
Contact support through Discord or the in-app chat to request account deletion. We’ll confirm the request and process it within a few business days.

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Live Chat Support

Bloom has built-in support chat powered by Intercom, available both here in the docs and in the Bloom dashboard. Click the chat icon in the bottom right corner of any page to start a conversation with our team.
Live chat is the best way to get help with account-specific issues, as we can see your project context and provide more targeted assistance.
Fin may answer first. When you explicitly ask for a human about an unresolved billing or platform-failure issue, the conversation should remain open for teammate follow-up rather than being treated as resolved by inactivity.

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Follow Us

Stay updated on new features, tips, and announcements:

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Follow for updates and tips

LinkedIn

Company news and updates

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Response Times

Pro users get priority support. If you’re on a Pro plan, your support requests are prioritized and you’ll receive faster responses from the Bloom team.
For urgent production issues, use the in-app chat and include the affected project and request details so a teammate can investigate directly.